Issues & Disputes. I purchased a smartphone on Aliexpress, and it’s been stuck in customs here in the UK for over two months now, with no explanation why. I’ve been unable to get any info from customs. Aliexpress has a notification that if I had not received the goods by the 26th October, I would get a refund.
Just do nothing. You are under no obligation to cancel the order because the seller sold a product they didnt have in stock. The seller can cancel the order from their end if they can't fulfill it. My guess is that if they cancel the order it affects their standing with aliexpress, and it may lower their ratings, product ranking, or delay Of it has cleared customs then AliExpress seller will not intercept the order. Do not cancel the dispute and the seller has to come up with a solution.If the seller doesn’t come through with a solution then Aliexpress will step in and refund. Yoda also told Obi Wan Kenobi “hhHRmm…. 3. Seller have sent out goods after reject your application of cancelling order, please be patient to wait for delivery of the package. If you do not want the goods, you can reject the goods when it is delivered; or return goods back for refund by opening a dispute after the receipt. Back to category. For product does not match the description: 1.

1 Login into PC. 2 check the information. 3 if you have not received the item, 4 wait till you can open a dispute. 5 open a dispute for non-receipt. 6 wait for aliexpress to step in. 6. javajivechangito • 1 yr. ago. Often times you dont have to wait theyll cancel it on the spot.

Learn about AliExpress refund policy for cancelled orders. Find out if you'll receive a refund, how long it takes, and what to do if you have any issues. Get all the answers you need here.

In first 4 cases with scales (about 6 USD items), sellers always rejected my refund request with a 0,00 USD counter offer and a promise to resend the item or a plea to cancel the dispute first (which I all rejected) so AliExpress had to step in and promptly refunded me.
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    • if i cancel order on aliexpress do i get refund